Medium — needs specific format
Incorrect Registration Information — Shop Closure
Exact TTS language: "Shop Compliance Incorrect Registration Information - Shop Closure"
What it actually means
Your shop registration contains inconsistencies — e.g., business name doesn't exactly match EIN records, address differs from business license, or ID doesn't match tax entity. Shop is permanently closed and withdrawal disabled.
Typical resolution time
1–3 weeks
Documents TikTok typically wants
- →Business registration certificate (EIN letter or equivalent)
- →Business license matching registered address
- →Government-issued ID of registered owner
- →Utility bill at registered address (last 3 months)
Why most appeals get rejected
- ✗Address abbreviations that don't match documents (St. vs Street)
- ✗Virtual office address when TTS wants physical presence
- ✗Bank statement submitted as ID — TTS does not accept this
Real cases we've tracked
Documented cases: one seller received this violation before uploading any products — registration data mismatch triggered it at onboarding. A private-label seller had an FBO letter rejected because the virtual office address on their business license didn't match the home address on their ID.
Not quite your situation?
Every TTS violation has edge cases. Use the diagnostic tool to describe your specific case and get a tailored answer.