Free · Policy-grounded · US, UK, Europe
TikTok Shop enforcement, diagnosed in 30 seconds.
Paste your violation message. Get a specific breakdown of what TikTok actually wants, the documents that matter for your case, and the rejection patterns that derail most appeals. Built on TikTok's own published policy documentation and a proprietary catalogue of real seller cases.
Copy the exact error from Seller Center if you have it — the more specific, the sharper the diagnosis.
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Why this beats a generic LLM or a downloadable PDF
Grounded in TikTok's own policy docs
Every diagnosis traces back to a specific Seller Center source — Seller Enforcement, Creator Enforcement, Prohibited Products, Healthcare Listing, Supplement Requirements. No generic LLM guessing. No content lifted from a forum thread that aged out two policy updates ago.
Specific to your case, not a template
Static guides and downloadable PDFs cover violations generically. Your case has details those can't address — which fingerprint vector triggered your linkage flag, which exact document mismatch failed your verification, which rejection language signals the actual underlying issue. The tool reads your specific message and answers it.
Updated against TikTok policy changes
TikTok's policy docs shift week to week. The knowledge base diff-checks source documents and refreshes when they change — your answer reflects current policy, not last-quarter's rules. Plain English. Specific documents. Realistic timelines. No "book a call," no "contact a lawyer." Just the answer.
Common issues
20 catalogued patterns
High Risk Seller Group — Shop Closure
Hard — expect resubmission loopTikTok's automated risk system has classified your shop as high-risk and closed it — usually within 24–72 hours of approval. Triggered by signals like registration pattern similarity to banned shops, LLC/address overlap, IP device fingerprint, or high-risk product categories.
Typical resolution · 2–6 weeks
Unusual Order Activity — Shop Closure
Hard — expect resubmission loopTikTok flagged your shop for order patterns that look like fraud, self-boosting, or abnormal volume. Often triggered by high cancellation rates, sample-sending behavior, or sudden volume spikes. Withdrawal ability is typically disabled alongside the closure.
Typical resolution · 3–8 weeks; frozen funds often extend beyond
Incorrect Registration Information — Shop Closure
Medium — needs specific formatYour shop registration contains inconsistencies — e.g., business name doesn't exactly match EIN records, address differs from business license, or ID doesn't match tax entity. Shop is permanently closed and withdrawal disabled.
Typical resolution · 1–3 weeks
Instructing Buyers to Complete Purchase on External Site
Easy — DIY-possibleTikTok's system detected language in your listings, messages, or videos directing buyers off-platform (to Shopify, Amazon, DM for purchase, etc.). Shop is closed.
Typical resolution · 3–10 days
Delivered but Not Received — Shop Deactivation
Medium — needs specific formatHigh rate of buyer claims that orders never arrived despite tracking showing delivered. Often a shipping carrier issue (lost package, wrong address) or a specific delivery region cluster.
Typical resolution · 2–4 weeks
Fair Trading / Possible Fraud — Payouts Frozen
Hard — expect resubmission loopYour shop is flagged for possible fraud but not closed — payouts are held (typically 31-day hold extended indefinitely) while TikTok reviews. Funds frozen, orders can still come in.
Typical resolution · 4–12 weeks
Fake Qualification Violation
Medium — needs specific formatTikTok couldn't verify your business credentials during initial setup or a re-verification cycle. Often triggered by documents that don't perfectly match TikTok's records, or category-qualification docs that were auto-rejected.
Typical resolution · 1–3 weeks
Intellectual Property Rights (IPR) Violation
Medium — needs specific formatA listing or content asset infringes on trademark, copyright, or design rights — real or automated false positive. Common with beauty, cosmetics, branded products sourced without authorization. Resolution sometimes only requires ID verification; sometimes needs full docs.
Typical resolution · 1–2 weeks
Risky Publishing Behavior
Medium — needs specific formatContent flagged as spam, misleading, or violating community guidelines. Affects creator/affiliate accounts. Often results in instant freeze with 5-video appeal requirement.
Typical resolution · 1–2 weeks
Suspected Fraudulent Activity — Affiliate
Hard — expect resubmission loopAn affiliate/creator account hit with automatic 12 violation points and commission freeze. Triggered by rapid-fire sales on live streams, repeat product promotion, or velocity patterns TikTok's fraud system flags.
Typical resolution · 3–8 weeks
Association with Deactivated Shops
Hard — expect resubmission loopTikTok's system has linked your account/shop to a previously banned one — via LLC, IP, device fingerprint, email domain, or payment method. Even if you've never owned another TTS shop, this can trigger.
Typical resolution · 3–8 weeks
Non-Compliant AI-Generated Content
Medium — needs specific formatContent flagged by TikTok's AI-detection system as synthetic (voice clone, deepfake, AI avatar) without proper disclosure. Restricts content posting; does not restrict legitimate AI tools.
Typical resolution · 1–3 weeks
Still Frame Violation
Easy — DIY-possibleVideo flagged for lacking sufficient motion/visual variation. Does NOT add violation points, but removes product link from the video. High volume of these in short windows can lead to posting restrictions.
Typical resolution · Usually doesn't need appeal; fix forward
Category Qualification Rejection (Health/Supplements)
Critical — usually needs escalationYour product cannot be listed because its category is invite-only or requires specific certifications you haven't submitted. Health, Pet Supplements, and many supplement sub-categories are explicitly invite-only in the US.
Typical resolution · 4–12+ weeks (entry gate)
Product Removed from Affiliate
Medium — needs specific formatTikTok removed your product from the affiliate program — usually because ownership/authorization can't be verified, or the product became restricted after listing.
Typical resolution · 1–3 weeks
ID Verification Order Volume Restriction
Medium — needs specific formatTikTok's ID verification system failed or flagged your documents, and imposed an order volume cap (often 5 orders/day) until resolved. No violation points added; no shop closure. Hard to escalate because 'no violations' on dashboard.
Typical resolution · 1–4 weeks
Probation Programme — Low Order Limits
Hard — expect resubmission loopTikTok placed your shop on a probation programme with hard caps (often 5 orders/day, 20 live products) despite good account standing. Reason generally undisclosed; 30-day review cycle with no clear path to exit.
Typical resolution · 1–3+ months, often stuck indefinitely
Shadowban / Sudden Traffic Drop
Hard — expect resubmission loopVideos that previously got thousands of views now get 50–300 views with no violation notice or warning. Often correlates with an underlying compliance issue TikTok won't disclose, or an algorithm classification change.
Typical resolution · 2–8 weeks; sometimes never resolved
Potential Risk Seller — Shop Closure (New Accounts)
Hard — expect resubmission loopNew shops closed immediately after approval — sometimes before the first product is even listed. Triggered by registration-pattern matching against banned accounts, device fingerprint overlap, or high-risk product declared during signup.
Typical resolution · 2–6 weeks
Non-Compliant Account Behavior (Foreign Creator)
Critical — usually needs escalationForeign creators registering as US TTS creators (with EIN + ITIN, using US representative with SSN) hit with permanent restrictions and commission freezes. TikTok questions the entity structure and demands re-verification of the original US rep.
Typical resolution · 6–12+ weeks; often unresolved