Hard — expect resubmission loop
Probation Programme — Low Order Limits
Exact TTS language: "Probation Programme (5 orders/day, 20 live products)"
What it actually means
TikTok placed your shop on a probation programme with hard caps (often 5 orders/day, 20 live products) despite good account standing. Reason generally undisclosed; 30-day review cycle with no clear path to exit.
Typical resolution time
1–3+ months, often stuck indefinitely
Documents TikTok typically wants
- →Shop performance screenshots
- →Explanation request to support
- →Proof of consistent fulfillment and quality
Why most appeals get rejected
- ✗Support redirects to generic FAQ instead of specific reasoning
- ✗30-day review doesn't actually lift caps
Real cases we've tracked
Documented case (Feb 2026): seller with 180 completed sales and excellent shop standing placed on probation capped at 5 orders/day and 20 live products — stuck for months with no explanation and no clear exit criteria despite TTS's stated 30-day review cycle.
Not quite your situation?
Every TTS violation has edge cases. Use the diagnostic tool to describe your specific case and get a tailored answer.